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Customer Service Tech I

General Summary
Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. Must display ability to learn new Business Customer?s phone systems. Handles routine and non-routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers? needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage. Performs minor central office tasks. Operates a variety of tools and devices including test equipment. Adheres to safety standards and regulations. Safely operates and maintains clean and organized company service vehicle.
Desired Qualifications :
Demonstrated communication and customer service skills. Strong math and PC skills. Attention to detail and problem solving skills. Comprehensive knowledge of job functions. Valid driver?s license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275 lb. Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs.
Minimum Requirements:
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2 years directly related to the job; or 5 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.
Primary Location: US-Georgia-Thomaston
Job Category: Field Operations
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
Requisition ID: 18001380


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